IMPORTANT INFORMATION AND WHO WE ARE
Lime Syndicate Management (Lime) is a managing agent at Lloyd’s. Lime respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Purpose of this privacy notice
This privacy notice aims to give you information on how Lime collects and processes your personal data through your use of this website, including any data you may provide through this website when you request further information through the ‘Contact Lime’ page.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide you on specific occasions when we are collecting or processing your personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements any such other notices and is not intended to override them.
Data Controller
Lime will be the data controller of your personal data if you are an employee, prospective employee, insurer, intermediary, customer, supplier, contractor, counterparty or other third party. Lime includes the following entities: Lime Syndicate Management Limited and Lime Syndicate Services Limited. Lime also processes personal data for and on behalf the Lloyd’s syndicates which it manages. Lime is referred to collectively as “we”, “us” or “our” in this privacy notice.
We have appointed a senior manager with responsibility for overseeing enquiries in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Lime’s managed Syndicates
In the context of data protection, Lime’s managed Syndicates (detailed on our website) are considered data controllers in their own right in certain respects. Further information can be obtained from their privacy notices which are on their individual websites, where applicable. For a broader understanding on how personal data is managed within the insurance market, please see: London Insurance Market Core Uses Information Notice
Contact details
Contact email: dataprotection@limesma.com
Postal address: Office 891, Lloyd’s, 1 Lime Street, London, EC3M 7HA
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where an individual’s identity has been removed (referred to as anonymised data).
We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you through our website (this would include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences through our website.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where it is necessary for our legitimate interests (or those of a third party). Your interests and fundamental rights do not override those interests.
Purposes for which we will use your data
We have set out below, in a tabular format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely upon when so doing. We have also identified what our legitimate interests are, where appropriate.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity
Contact Technical |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical
Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that, some parts of this website may become inaccessible or not function properly if you disable or refuse cookies.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you have consented, the file is added and the cookie will perform its function by, for example, helping to analyse web traffic or letting you know when you are visiting a particular site. Cookies allow web applications to respond to you as an individual. By using cookies, the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Lime’s website uses Google Analytics traffic-log cookies to identify which pages of the website are being visited. These cookies provide Lime with data about web-page traffic and help us improve our website. We only use this information for statistical analysis.
Change of purpose
We will only use your personal data (i.e. name) for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
DISCLOSURES OF YOUR PERSONAL DATA
We require all third-parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process the personal data we collect on our website on our instructions and they are subject to a duty of confidentiality.
Please refer to Google Analytics Data Privacy and Security statements for further information.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
How long will you keep and use my personal data for?
We will only retain your personal data obtained on the website for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data obtained on the website, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Retention periods for data obtained on the website:
YOUR LEGAL RIGHTS
You have rights under data protection laws in relation to your personal data, including:
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. Our contact details are provided above.
No fee is usually required to make a request
You will not normally have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances, where this is considered justifiable.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. If you elect a representative to act on your behalf we will have to verify their authority to represent you and their identity.
Time limit to respond
We aim to respond fully to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made a number of constituent requests. In this case, we will notify you of our intention to extend this period within the first 30 days and keep you updated throughout the process.
Changes to the privacy notice and your duty to inform us of changes
This version of the privacy notice was updated on 23 January 2025. Historic versions shall be archived and copies can be obtained on request by contacting us.
Third-party links
This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy notices and statements. When you leave our website to click to a third-party website, we encourage you to read the privacy notice of that website.